Get Test Results
Before calling or e-mailing our Client Services to discuss any problems you might have viewing your report, please read these tips, as they will solve most problems:
- Your Case ID and PIN is supplied on the card provided.
- The actual download may take several minutes.
- This report may not be viewable from a mobile device.
- Do not contact us if you feel that your test is unduly delayed, times given for test results are just average estimates. Each test is unique and is handled by trained professional staff. In addition, estimate times for a test result is based on when samples arrive in the laboratory.
Result Status and Report Pickup
Our staff do not have access to the status of your test or results. This information can only be accessed through this website. Do not phone or e-mail if you have a problem.
