Help and FAQ

What is my Case ID and PIN?

Your Case ID and PIN can be found on the card provided with your test. The Case ID consists of 7 numbers, and the PIN consists of 4 numbers. Each Case ID and PIN combination is unique to each case.

An example of where the Case ID and PIN can be found is displayed below:

What if I lost my card with the Case ID and PIN?

Please contact Harten Diagnostics through hartendiagnostics.com and provide your full name, the type of test requested, and the email address or phone number used on your form. A member of our team will review your request.

When can I access my report?

Your report will become available once testing has been completed and the report has been released by the laboratory.

What should I look for in my email inbox?

Once your test is completed, you may receive an email with instructions to log in and view your results.

How long are results kept?

Due to confidentiality and privacy requirements, certain results are only retained for a limited period of time. We recommend downloading and keeping a copy of your report for your own records.